Privacy Policy Statement

Our privacy policy is so boring that nobody reads it, but correct and informative: We do not sell data. Protecting personal data is of particular concern to us; therefore, data is processed exclusively in accordance with legal regulations (GDPR, TKG 2003). In this privacy policy statement, we inform you about the most important aspects of data processing.

Website Operation

To ensure a secure and stable web presence, data, known as server log files, are transmitted to the web hosting provider. This includes, among other things, the date and time, as well as the browser used to access the website. Storage is based on Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in improving, stabilizing, enhancing functionality, and securing our website. We have concluded a data processing agreement with the web hosting provider, whose company headquarters and data centers are located in Germany.

Newsletter

A newsletter is used for marketing and communication purposes. Data processing is based on this consent (Art. 6 para. 1 lit. a GDPR). MailChimp https://www.mailchimp.com is used to create the newsletter. The provider is Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. Data is transmitted to their servers in the USA. Further information can be found in MailChimp’s privacy policy. The newsletter can be unsubscribed at any time by clicking on „unsubscribe“ at the end of each newsletter. In this case, all data related to newsletter delivery will be deleted. Data stored for other purposes remains unaffected.

Contact & Order Processing

For data processing, we partially use processors. If data is passed on to third parties in this context, this is done on the basis of a legal permission, a legal obligation, or our legitimate interests. Corresponding data processing agreements are in place to protect privacy.

When you contact us, the data provided by you will be stored for processing the request and related purposes (e.g., quotation creation, order processing, communication, or general correspondence) in accordance with current legal requirements in the company, but for at least one year for service reasons. No personal and sensitive data is passed on to third parties.

Rights

You have the right to information, correction, deletion, restriction, data portability, revocation, and objection in principle. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, there is the possibility to lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority.

Contact

Isabella Andric, MA 
Telefon: +43 699 10 390 435
1210 Wien, Koloniestraße 67/1/8
E-Mail: digital[at]ux-expert.at

Services

UX RESEARCH

User research serves as the cornerstone of a robust UX approach, guiding design decisions and fostering innovation to address user needs comprehensively. Through methods such as ethnographic studies, insights are gained that allow a deeper understanding for the creation of prototypes that are not only functional but also culturally relevant. Conducting cultural audits of designs or prototypes helps identify and rectify any cultural biases or barriers. Sensitivity in cultural representation is paramount, steering clear of stereotypes or biases in design decisions.

UX Design & Prototyping

Creating designs and prototypes that focus on users is important for making sure they have the best experience. Keeping track of cultural insights, design choices, and feedback from users ensures making improvements in the future. Prototypes should be tested with people from different regions and backgrounds to ensure they work for everyone. Fostering empathy towards users from diverse cultural backgrounds is crucial for creating designs that truly connect.

CULTURE-SPECIFIC LOCALIZATION

Conducting thorough research is crucial to grasp diverse cultural backgrounds, values, and symbols pertinent to local target audiences. Understanding these nuances aids in tailoring designs and communication strategies that connect with diverse audiences. Collaboration with cultural experts helps gain deeper insights and validation. Furthermore, I am offering culture-specific education as well as intercultural management trainings and workshops.

Usability Testing

Usability testing ensures that the use of the product is tailored to users‘ needs and preferences. By analyzing how users perceive and interact with it, designers can refine the interface to match cognitive processes, making the product intuitive and easy to use. This consers as well as cultural perception, ensuring that the product is accessible and resonates with diverse user backgrounds and contexts.Usability testing enhances the overall experience, delivering a product that feels personalized and user-friendly.

UX Management

In UX management, experience in international projects involves close collaboration with diverse groups like designers, developers, and stakeholders, furthermore an expertise that spans across various domains, including innovation management, business process modeling, and agile scrum coaching. These disciplines are essential for navigating the complex landscape of it projects, ensuring efficiency, and fostering adaptability within teams.